Velmora Premium Laundry Terms & Condition

🔒Trams of service

Velmora Premium Laundry
(Website & Mobile Application)

Effective Date: [30/03/2026]

Welcome to Velmora Premium Laundry (“we”, “our”, “us”). These Terms & Conditions govern your use of our website and mobile application (collectively referred to as the “Platform”). By accessing or using our services, you agree to comply with these terms.

1. Services Overview

Velmora Premium Laundry provides:

• Laundry and dry-cleaning services
• Doorstep pickup and delivery
• Express and scheduled services

Service availability may vary by location.

2. User Eligibility

By using our Platform, you confirm that:

• You are at least 18 years old
• You are legally capable of entering into a binding agreement
• You provide accurate and complete information

3. Account Registration

• Users may be required to create an account
• You are responsible for maintaining account confidentiality
• Any activity under your account is your responsibility

4. Orders & Service Terms

• Orders can be placed via website or mobile app
• Pickup and delivery times are estimates and may vary
• We reserve the right to refuse or cancel any order

5. Pricing & Payments

• Prices are displayed on the Platform and may change without prior notice
• Payments can be made online or via available payment methods
• Additional charges may apply for express service or special fabric care

6. Cancellation & Refunds

• Orders can be canceled before pickup
• Refund eligibility depends on service stage
• No refund once the service process has started

(You can create a separate Refund Policy for detailed rules.)

7. Garment Care & Liability

• We take utmost care of your garments
• Customers must inform about delicate or high-value items
• We are not responsible for:
  • Color fading or shrinkage due to fabric nature
  • Pre-existing damage
  • Items left in pockets
• Compensation (if applicable) is limited and decided by company policy

8. Pickup & Delivery

• Customers must ensure availability at scheduled time
• Failed delivery attempts may result in additional charges
• Incorrect address details are the user’s responsibility

9. Prohibited Use

You agree not to:

• Misuse the Platform
• Provide false information
• Attempt unauthorized access
• Use the service for illegal purposes

10. Intellectual Property

All content on the Platform (logo, design, text, graphics) belongs to Velmora Premium Laundry and is protected by applicable laws.

11. Third-Party Services

We may use third-party services such as:

• Payment gateways
• Delivery partners

We are not responsible for their independent actions.

12. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• Our total liability is limited to the amount paid for the service

13. Termination

We reserve the right to:

• Suspend or terminate accounts
• Deny access for violation of these terms

14. Privacy

Your use of our Platform is also governed by our Privacy Policy.

15. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of the Platform means you accept the updated terms.

16. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts of your operational city/state.

17. Contact Us

Velmora Premium Laundry
Email: [your email]
Phone: [your phone number]
Address: [your business address]

18. Acceptance of Terms

By using our website or mobile application, you agree to these Terms & Conditions.