Velmora Premium Laundry Privacy Policy

🔒Privacy Policy

Velmora Premium Laundry
(Website & Mobile Application)

Effective Date: [30/03/2026]

Velmora Premium Laundry (“we”, “our”, “us”) operates both a website and mobile application (collectively referred to as the “Platform”). We are committed to protecting your privacy and ensuring transparency in how your information is collected, used, and shared.

1. Information We Collect

We collect different types of information to provide and improve our services:

a) Personal Information

• Full Name
• Mobile Number
• Email Address
• Pickup & Delivery Address

b) Account Information

• Login credentials
• Profile details
• Saved addresses

c) Order & Service Data

• Laundry preferences
• Order history
• Service selections

d) Payment Information

• Transaction details
• Payment status

(Note: We do not store card/banking details. Payments are processed via secure third-party gateways.)

e) Device & Technical Data

(Especially for mobile app users)

• Device ID
• Operating System
• App version
• IP address
• Browser type

f) Location Data

• Real-time location (only if permission is granted)
• Used for pickup/delivery tracking and service availability

2. How We Use Your Information

We use your data to:

• Process and manage laundry orders
• Schedule pickups and deliveries
• Provide real-time order tracking
• Send notifications (SMS, email, push notifications)
• Improve platform performance and user experience
• Provide customer support
• Prevent fraud and unauthorized access

3. Permissions Used in Mobile App

Our mobile application may request the following permissions:

• Location Access → For accurate pickup & delivery services
• Storage/Media Access → For uploading images (if applicable)
• Notifications → For order updates and offers

You can manage these permissions anytime in your device settings.

4. Sharing of Information

We do not sell your personal data.

We may share information with:

• Delivery partners for order fulfillment
• Payment gateway providers for secure transactions
• Service providers (hosting, analytics, SMS APIs)
• Legal authorities when required by law

5. Data Security

We implement industry-standard security measures including:

• Secure servers
• Encrypted communication (HTTPS)
• Access control systems

Despite this, no system is completely secure.

6. Cookies & Tracking Technologies (Website)

We use cookies to:

• Improve user experience
• Store preferences
• Analyze traffic and behavior

You can disable cookies through your browser settings.

7. Data Retention

We retain your data:

• As long as your account is active
• As required for legal and operational purposes

You can request deletion anytime.

8. Your Rights

You have the right to:

• Access your personal data
• Update or correct information
• Request deletion of your account
• Withdraw consent

9. Third-Party Services

Our Platform may integrate with third-party services such as:

• Payment gateways
• Analytics tools
• Notification services

Their privacy policies apply separately.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.

12. Contact Information

For any privacy-related queries:

Velmora Premium Laundry
Email: [your email]
Phone: [your phone number]
Address: [your business address]

13. Consent

By using our website or mobile application, you agree to this Privacy Policy.